NventSolution'sBasic Website Hosting
Review our Service Agreement before proceeding
with checkout on our portal.
Effective Date: 08/20/2024
Last Updated: 04/12/2025
1. Pricing & Payment Terms
Our Basic Hosting Plan is available with the following pricing options:
1 Month: $14.99
3 Months: $12.99/month ($38.97 total) – 13% discount
6 Months: $11.99/month ($71.94 total) – 20% discount
Annual: $9.99/month ($119.88 total) – 33% discount
All prices are subject to change with prior notice. Payments are due in advance for the selected billing period.
Reactivation Fee: A $35 reactivation fee applies if the service is inactive for more than 5 days due to non-payment. The account remains suspended until the fee is paid
2. Features Included
Our Basic Hosting Plan includes the following features:
Daily Malware Scans: Regular scans to detect and prevent malware threats.
One-Time Malware Removal: A single instance of malware removal if detected.
Unmetered Bandwidth: Unlimited data transfer with no additional fees.
10 GB Web Space: Plenty of Storage space allocated for your website files.
Free Website Migration: Assistance with transferring your existing website to our servers at no additional cost.
Free Domain (1st Year): One complimentary domain registration for the first year of service.
Free Auto SSL Certificate: Automated SSL certificate to secure your website with HTTPS.
- Sustainability Initiative: For every subscription to our Premium Hosting Plan, we plant one tree as part of our commitment to sustainability. 💚
3. Service Agreement Terms
Service activation begins after payment and account setup.
Clients are responsible for managing their account and website within the allocated resources of the Basic Hosting Plan.
Support: Technical support is available Monday through Friday to assist with hosting-related issues.
Email Configuration: Limited support is available for Gmail/Outlook setup via ticket or direct request.
Routine Checks: We monitor core file health and perform basic control panel checks to ensure stability.
Limited Support for Annual Hosting Clients:
Clients on the Basic Hosting annual plan receive limited, server-level support. This includes uptime-related issues, malware scanning/removal, and basic domain/SSL assistance. It does not include website updates, plugin troubleshooting, layout changes, or contact form issues. These fall outside the hosting scope and require a separate support quote or upgrade to a maintenance plan.
4. Service Level Agreement (SLA)
We strive to maintain high uptime and reliability. Our hosting services are designed to provide a 99.9% uptime guarantee. If uptime falls below this threshold, compensation may be provided in the form of service credits. However, this does not apply to scheduled maintenance or circumstances beyond our control.
5. Data Backup and Recovery
We do not provide automatic backups as part of the Basic Hosting Plan. Clients are responsible for their own backups.
If data recovery is needed, additional fees may apply for manual restoration services.
6. Security Measures
We employ security measures to protect our servers and client data, including:
Firewalls and Intrusion Detection Systems
Regular Security Audits and Updates
Auto SSL Certificates for encrypted website connections
Clients are responsible for securing their own website, including using strong passwords and keeping software up to date.
7. Resource Allocation and Limitations
- CPU, RAM, and Disk Usage Limits: While we offer unmetered bandwidth, excessive resource usage that disrupts other clients may result in account limitations or suspension.
If your website exceeds the allocated resources (10GB storage or CPU limitations), we may require an upgrade to a higher-tier plan.
8. Termination of Service & Refunds
We may terminate or suspend your hosting service if you violate our terms of service or Acceptable Use Policy. In such cases, we will provide notice and an opportunity to remedy the violation before termination.
Cancellation Policy:
- Notice Period: To cancel your subscription, you must submit a cancellation request at least 7 days before your next renewal date to prevent automatic renewal.
- Effective Date: Cancellations will take effect at the end of the current prepaid billing cycle. We do not offer prorated refunds for cancellations made mid-cycle.
- Data Responsibility: Upon cancellation, it is your responsibility to back up any necessary website files before the end of the billing cycle, as all access to your hosting account will be discontinued thereafter.
Annual Plan Commitment & Refund Terms:
The annual plan is offered at a discounted rate in exchange for a 12-month commitment. Once activated, the annual plan is non-refundable. Cancellations stop renewal but no refunds (partial or full) are issued for unused time.
9. Domain Transfer
- Initiation: If you wish to transfer your domain to a new provider, you must open a support ticket with the subject “Domain Transfer Request – [Your Domain Name].”
- Process: Upon receiving your request, we will unlock your domain and provide you with the transfer authorization code (EPP code). You are responsible for completing the transfer with your new registrar.
- Retention: If no transfer is initiated, your domain will remain under our registrar account until its expiration date.
10. Website Migration Assistance
- Scope: Our Basic Hosting Plan includes free website migration assistance to our servers. However, assistance with migrating your website to another hosting provider is not included.
- Responsibility: Clients are responsible for coordinating migration to a new hosting provider independently or with the assistance of their new provider.
11. Acceptable Use Policy
By using our hosting services, you agree to adhere to our Acceptable Use Policy, which includes but is not limited to:
Prohibition of illegal activities, including but not limited to hacking, fraud, and distribution of malware.
Compliance with all applicable laws and regulations related to internet use and data protection.
No excessive resource usage that negatively impacts server performance for other clients.
12. Regular Updates and Maintenance
Scheduled maintenance may be required to improve service performance and security. We will notify clients in advance of any scheduled maintenance that may cause temporary service disruptions.
13. Limitation of Liability
NventSolution is not liable for any indirect, incidental, or consequential damages, including but not limited to data loss, business interruptions, or financial losses from service disruptions or errors.
14. Client Responsibilities
Clients are responsible for maintaining backups of their content, securing their account credentials, and ensuring compliance with all applicable laws.
15. Force Majeure
NventSolution is not liable for any failure to perform due to circumstances beyond our control, such as acts of God, natural disasters, cyberattacks, or other external events.
16. Governing Law and Jurisdiction
This agreement is governed by the laws of Arizona. Any disputes will be settled in the courts of Arizona.
17. Dispute Resolution
In the event of a dispute, we encourage clients to reach out to our support team for resolution. If a satisfactory resolution cannot be reached, disputes may be handled through arbitration in accordance with Arizona state law.
18. Contact Information
For any questions or concerns regarding this service agreement or your hosting plan, please contact us at [support@nventsolution.com].
19. Third-Party Email Services Disclaimer
NventSolution may provide limited assistance with initial setup or migration of third-party email services such as Microsoft 365 or Google Workspace. This includes copying and preserving DNS records (e.g., MX, SPF, CNAME) during domain transfers to ensure email routing remains intact.
However, NventSolution is not responsible for the ongoing performance, configuration, or troubleshooting of any third-party email platforms, including but not limited to Microsoft Exchange, Outlook, or Google Workspace accounts.
Once DNS-level settings are confirmed and functioning, any device-level issues (such as syncing Exchange with Outlook or login problems) must be handled directly with the respective provider’s support team. Clients are responsible for maintaining active service subscriptions and coordinating with external platforms for continued use.
📘 Additional Policies & Expectations
This agreement works in tandem with our Policies & Client Expectations page. That page outlines general behavior guidelines, trial limitations, communication boundaries, and scope reminders that apply to all clients — regardless of plan level.
By signing or activating this agreement, you confirm that you have reviewed and accepted those policies. That page may be updated occasionally to reflect changes in process, service structure, or client experience.
Confirmation
By selecting the checkbox at checkout, you acknowledge that you have read, understood, and agree to the terms and conditions of the Basic Hosting Plan as outlined in this service agreement.
