NVS Core Website Maintenance Plan
Service Agreement
Keep Your Website Safe, Updated, and Off Your To-Do List
Our NVS Core website maintenance plan is designed to keep small business websites secure, updated, and technically sound—without unnecessary fluff.
NVS Core
Effective Date: 09/01/2024
Last Updated: 04/22/2025
Monthly Rate: $175.00/month
(Billed on a prepaid basis through the NVS Client Portal.)
1. Services Provided
Daily Security Monitoring
Includes malware scanning, firewall monitoring, uptime tracking, and system alerts to help ensure your website remains online and secure. This is passive monitoring; if an issue is detected, we’ll notify you. Any required cleanup or active threat mitigation is billable unless otherwise agreed.Bi-Weekly Website Backups
Secure, off-site backups are stored in the cloud for disaster recovery purposes. Emergency restorations are included at no charge. General content rollbacks (such as undoing recent edits) are not covered under this service.Bi-Weekly CMS Security Upgrades and Patches
The WordPress core is updated regularly to maintain compatibility with plugins/themes and to ensure your site remains secure. Major version updates may require additional review if plugin or theme conflicts arise.Bi-Weekly Plugin/Theme Updates and Patches
All installed plugins and themes are updated regularly to maintain site performance, security, and compatibility. If an update causes a disruption, NventSolution will investigate and resolve it within the scope of your plan. Extensive issues, deprecated tools, or third-party conflicts may require additional billing.Foundational SEO Setup
Initial configuration of meta titles, descriptions, sitemap settings, and indexing controls using a supported SEO plugin (such as Rank Math). This setup does not include keyword research, backlinking, traffic analysis, or competitor strategies. Additional SEO work must be requested separately or may require a Website Management Plan.Monthly Page Speed & Performance Optimization
Routine reviews of site speed, caching, image compression, and asset handling are performed to improve overall load times and user experience. While optimizations are implemented regularly, NventSolution does not guarantee specific PageSpeed scores or testing benchmarks.Weekday Technical Support
Support is available during business hours for technical questions, plugin issues, and general troubleshooting. Support does not include marketing consultation, copywriting, or creative direction. Priority response may apply based on your plan.
⚠️ Note: This plan is designed to keep your website secure, fast, and technically sound. It does not include growth strategy, marketing, or traffic guarantees.
If you’re looking for more proactive SEO protection and early visibility alerts—without jumping into full website management—learn more about our NVS Sentinel plan for an upgraded layer of technical oversight.
2. Not Included in This Plan
⚠️ The following services are not included in this plan and will require a separate quote or an upgrade to one of our management tiers:
Resolving search engine issues (crawl errors, indexing problems, or GSC technical flags)
Ongoing or advanced SEO work (including keyword research, analytics setup, and backlink outreach)
Speed optimization beyond standard monthly performance reviews
Analytics integration (Google Analytics, tracking pixels, event tagging)
Page layout updates, image or text replacements, and visual reformatting
Blog or eCommerce setup, product configuration, or post creation
Hosting/domain troubleshooting (unless hosted with NventSolution)
For early SEO health alerts and sitemap monitoring, NVS Sentinel offers advanced technical oversight without the need for full management.
If you’re looking for consistent SEO tuning, design flexibility, or keyword strategy support, explore our hands-on solutions with NVS Momentum or NVS Vanguard.
3. Additional Services & Hourly Rates
Requests beyond the scope of this agreement are billed at the following hourly rates:
Design & Development: $50/hour
On-Page SEO Support (beyond setup): $75/hour
Keyword Research (basic or local): $50/hour
Plugin Reconfiguration or Integration: $75/hour
Major CMS Rebuilds or Migration: $75/hour
Content Editing/Formatting: $50/hour
Emergency Fixes (off-hours): $100/hour
While hourly support is available when needed, you may save more over time by upgrading to a management plan like NVS Momentum or NVS Vanguard, where ongoing design, keyword support, and SEO enhancements are already included in your plan.
All off-plan services are subject to availability and must be pre-approved. Emergency rates apply for work outside of normal business hours.
4. Terms of Service & Authorization
Service begins after acknowledgment via the NVS Client Portal.
NventSolution must be the exclusive provider of maintenance during the contract term.
Client authorizes NventSolution to access the website, server, control panel, database, and any other credentials necessary to perform maintenance services.
If a third party makes changes or gains access during the active term of this agreement, resulting issues will be resolved at the client’s expense per Section 3.
5. Conflicts from Updates or Third-Party Software
NventSolution is not liable for issues caused by deprecated plugins, outdated themes, or unsupported third-party tools. We will attempt resolution within the boundaries of the current plan. If extensive rework is needed, it will be quoted at our development rate.
6. Hosting Liability Disclaimer
Clients not hosted with NventSolution agree that we are not responsible for any downtime, data loss, or site errors caused by their hosting provider. Troubleshooting hosting issues will be billed at $50/hour.
7. Payments & Non-Payment
All billing and recurring invoices are processed exclusively through the NVS Client Portal. Payment is due on the date listed in your client portal dashboard.
If payment is not received within 3 days of the due date, your services will be automatically suspended. No maintenance tasks, security scans, or technical support will be performed during this time.
If payment is not received within 14 days, services will be permanently discontinued, and all associated access credentials will be revoked.
Reactivation after suspension or discontinuation will require:
Full payment of the outstanding balance
A $50 reactivation fee
Review of website condition before resuming service (billed hourly if remediation is required)
Missed payments are not excused due to email delivery failure, client travel, or account changes. It is the client’s responsibility to maintain active billing credentials in the NVS Client Portal.
8. Cancellation Terms
Cancellations must be submitted via a Billing Support Request no less than 7 days before the next billing cycle.
Clients cancelling within the correct window will receive a pro-rated refund.
Late cancellation results in no refund, but services will remain active until the end of the cycle.
9. Maintenance Request Handling & Response Times
Routine maintenance tasks (e.g., updates, scans, backups) are scheduled bi-weekly.
Client-submitted technical support requests will be acknowledged within 24 hours on business days.
Most non-urgent issues are resolved within 2–4 business days depending on queue and complexity.
Requests submitted after 4:30 PM MST may be addressed on the following business day.
Urgent requests outside standard hours may be subject to emergency billing.
10. Legal, Arbitration & Liability
Each party is responsible for their own legal fees unless otherwise determined by arbitration.
Disputes will be settled under Arizona law via binding arbitration.
NventSolution is not liable for indirect damages, lost profits, or speculative loss.
11. Intellectual Property
Clients retain ownership of their website and any content provided by them.
NventSolution retains rights to proprietary configurations, admin tools, or internal frameworks unless specifically transferred.
12. Attribution Credit
A small credit will be included in the website footer:
“Proudly Managed by NventSolution“
Clients may request removal in writing. All requests are reviewed on a case-by-case basis.
13. Security & Data Disclaimer
We follow best practices, but are not responsible for:
Client-side vulnerabilities or insecure user behavior
Hosting-related security failures
Malware introduced via third-party tools or external logins
14. Definitions & Clarifications
Foundational SEO: Setup of technical meta and indexing tools—not campaign strategy or ranking improvement.
Maintenance: Security, updates, and uptime care—not content work, growth marketing, or lead gen.
Support: Help with site stability and function—not creative direction or digital strategy.
Design Changes: Requests to modify layouts, sections, or visuals that go beyond “fixing” are billable.
Looking for ongoing SEO enhancements, content flexibility, or design improvements? Our NVS Momentum and NVS Vanguard plans offer structured support with clear boundaries—and room to grow.
📘 Additional Policies & Expectations
This agreement works in tandem with our Policies & Client Expectations page. That page outlines general behavior guidelines, trial limitations, communication boundaries, and scope reminders that apply to all clients — regardless of plan level.
By signing or activating this agreement, you confirm that you have reviewed and accepted those policies. That page may be updated occasionally to reflect changes in process, service structure, or client experience.
Confirmation
By completing checkout and selecting the terms box, the Client acknowledges they have read and agree to the terms outlined in this agreement.
All billing, support requests, and service changes must be submitted through the NVS Client Portal to remain valid.
No verbal commitments, third-party opinions, or alternate communication methods shall override the conditions of this agreement unless formally documented and approved by NventSolution, LLC.
