Premium Design Package ~ Up to 10 Pages
Service Agreement
Effective Date: 08/20/2024
1. Services Provided
NventSolution, LLC (“Designer”) agrees to provide the following services as part of the Premium Design Package:
- Custom Website Design: Tailored design to match your brand’s identity.
- Mobile-Responsive Design: Optimized for desktop, laptop, tablet, and mobile devices.
- Advanced Features:
- E-commerce Integration: Setup and configuration of an online store with up to 10 products.
- Advanced SEO Configuration: Comprehensive SEO strategy, including keyword research, meta tags, and performance optimization.
- Interactive Elements: Advanced image sliders, parallax scrolling, motion effects, and custom animations.
- Custom Contact Forms: Tailored forms with advanced fields, conditional logic, and autoresponders.
- Blog Setup: Fully integrated and designed blog section with easy content management.
- Booking System: Integration of advanced booking or scheduling systems (if required).
- Multi-Browser Compatibility: Ensures your website works seamlessly across all major web browsers.
- Google Analytics & Search Console Setup: Full integration for tracking and analysis of website performance.
- On-Page SEO Configuration: Detailed optimization for each page to improve search engine visibility.
- Integration of Client-Provided Content and Images: Seamless integration of content, with editing support if needed.
- Unlimited Revisions: Within the project scope to ensure complete satisfaction.
- Priority Support During Development: Fast-track assistance throughout the design process.
- 24 Licensed Photos Included: High-quality images from licensed stock, ensuring a professional look.
- 14-Day Free Trial to Our Premium Management Plan: Enjoy a complimentary trial to our top-tier management services, including routine updates, monitoring, and more.
2. Additional Services (Add-ons)
Additional services may be requested and will be charged as follows:
- Additional Pages: $75 per page
- Logo Design: $100
- Content Writing: $100 per page
- Priority Rush Service: Additional 20% of the total package price
- Additional Revisions: $75 per round
3. Payment Terms
- The total cost of the Premium Design Package is $800.
- Add-on services will be billed at the rates mentioned above.
- Payment is required in full before the commencement of any work.
- All payments must be made through the NVS Client Portal.
4. Commitment to Client Satisfaction
NventSolution, LLC is committed to delivering a website that meets your expectations. If you are not satisfied with the initial designs, we will work with you to make revisions as outlined in the Revisions and Feedback section.
Refund Policy: If you are not satisfied with the final product after all revisions, we may offer a partial refund at our discretion. Refunds will be processed through the NVS Client Portal. This policy is in place to maintain trust and confidence that we will deliver the agreed-upon services.
5. Project Timeline
- The project will begin within [1] business days after full payment is received.
- The expected completion time for the Premium Design Package is [4] weeks.
- You agree to provide all necessary content, images, and materials within 3 business days of our request.
Delays in Content Delivery: If you fail to provide necessary content within the specified time, we may extend the project timeline. If the delay exceeds 5 business days, we reserve the right to:
- Issue a written notice requiring content within 3 additional business days.
- Place the project on hold until content is received, with a restart fee of $125.
- Terminate the service agreement, with payment for work completed up to that point due immediately.
6. Revisions and Feedback
- You are entitled to unlimited revisions within the scope of the Premium Design Package.
- Additional revisions beyond the scope will be charged at $100 per round.
- Prompt feedback is encouraged to ensure project timelines are met.
7. Client Responsibilities
- You agree to provide all necessary content, images, and materials in a timely manner.
- You are responsible for reviewing the final design and providing feedback or approval before the final product is delivered.
8. Ownership and Intellectual Property
- Upon full payment, you will own the final website design and any content provided by NventSolution, LLC, excluding any third-party materials that may be licensed to you.
- We retain the right to showcase the final product in our portfolio or marketing materials.
9. Maintenance and Support
- A 14-day free trial of the Premium Management Plan is included with the Premium Design Package.
- After the trial period, you may subscribe to a maintenance plan at the rates outlined on our website or provided in a separate agreement.
10. Termination
- Either party may terminate this agreement at any time by providing written notice.
- If terminated before project completion, payment for all work completed up to the termination date is due immediately.
- We will provide you with all work completed up to the termination date.
Cancellation: All cancellations must be made through a support request in the NVS Client Portal. This is the only method accepted for cancellation requests.
11. Limitation of Liability
- NventSolution, LLC will not be liable for any indirect, special, or consequential damages arising from the services provided, including but not limited to lost profits or revenue.
- Our total liability for any claim under this agreement will not exceed the amount paid for the services.
12. Confidentiality
- Both parties agree to maintain the confidentiality of any confidential information shared during the project.
13. Governing Law
This agreement is governed by the laws of the State of Arizona.
14. Entire Agreement
- This service agreement constitutes the entire understanding between you and NventSolution, LLC regarding the services provided and supersedes all prior agreements, whether written or oral.
15. Refund Policy Based on Project Phases
The project is divided into three phases, with the following refund policy:
Phase 1: Initial Design and Look (25% of total project cost)
- Includes creation of the initial design, layout, and overall look.
- Refund Deadline: You may request a partial refund during this phase. If unsatisfied and wishing to cancel, you may request a refund of 75% of the total project cost, retaining 25% as a non-refundable fee.
- Refund Request: Must be made within 5 days of receiving the initial design for review.
Phase 2: Content Integration and Development (50% of total project cost)
- Includes integrating your content, images, and additional development work.
- Refund Deadline: You may request a partial refund during this phase. If wishing to cancel, you may request a refund of 25% of the total project cost, retaining 50% as a non-refundable fee.
- Refund Request: Must be made within 3 days of completion of this phase.
Phase 3: Final Revisions and Launch (100% of total project cost)
- Includes final revisions, testing, and the official launch.
- No Refunds: No refunds will be issued once this phase has commenced as the project is considered complete.
Refund Process: Refunds, credits, and all other financial transactions, including invoicing, upgrading/downgrading services, must be processed through the NVS Client Portal.
Note:
All payments, refunds, credits, invoices, service upgrades, downgrades, and cancellations must be handled through the NVS Client Portal. The only accepted method for submitting a cancellation request is through a support request in the NVS Client Portal.
Confirmation
By proceeding with the payment, you confirm that you have read, understood, and agree to the terms outlined in this service agreement.
