NventSolution's
Premium Website Hosting
Review our Service Agreement before proceeding
with checkout on our portal.
Effective Date: 08/20/2024
Last Updated: 03/11/2025
1. Pricing & Payment Terms
Our Premium Hosting Plan is available with the following pricing options:
1 Month: $34.99
3 Months: $31.99/month ($95.97 total) – 9% discount
6 Months: $28.99/month ($173.94 total) – 17% discount
Annual: $24.99/month ($299.88 total) – 29% discount
All prices are subject to change with prior notice. Payments are due in advance for the selected billing period.
Reactivation Fee: A $35 reactivation fee applies if the service is inactive for more than 5 days due to non-payment. The account remains suspended until the fee is paid
2. Features Included
Our Premium Hosting Plan includes the following features:
Daily Malware Scans: Regular scans to detect and prevent malware threats.
One-Time Malware Removal: A single instance of malware removal if detected.
Unmetered Bandwidth: Unlimited data transfer with no additional fees.
10 GB Web Space: Plenty of Storage space allocated for your website files.
Free Website Migration: Assistance with transferring your existing website to our servers at no additional cost.
Free Domain (1st Year): One complimentary domain registration for the first year of service.
Free Auto SSL Certificate: Automated SSL certificate to secure your website with HTTPS.
Gmail & Outlook Email Configuration: Setup and configuration assistance for Gmail and Outlook email accounts (support request required).
Routine Checks: Regular checks to ensure that your scripts and core files are up-to-date.
Routine Monitoring of Website Control Panel: Ongoing monitoring of your website control panel for optimal performance.
- Sustainability Initiative: For every subscription to our Premium Hosting Plan, we plant one tree as part of our commitment to sustainability. 💚
3. Domain and DNS Management
If your domain and/or hosting were previously managed by another registrar at the time of signing up for this plan, we will handle the configuration to ensure the domain and nameservers are correctly pointed to our servers. Please note:
Client Responsibility: You are responsible for canceling any remaining services with your previous provider. Any fees incurred from the previous provider are not the responsibility of NventSolution.
4. Service Agreement Terms
By selecting the checkbox during checkout, you agree to the following terms:
Service Activation: Your hosting service will be activated upon receipt of payment and completion of the account setup process.
Account Management: You are responsible for managing your account and website within the allocated resources of the Premium Hosting Plan.
Support: Technical support is available Monday through Saturday to assist with issues related to your hosting service.
Email Configuration: For Gmail and Outlook email configuration, please submit a support request through our support ticket system or contact us directly for assistance.
Routine Checks and Monitoring: We will conduct routine checks to ensure scripts and core files are updated and monitor the website control panel for optimal performance.
Service Changes: We reserve the right to modify or discontinue services with prior notice. Any changes will be communicated to you in advance.
5. Service Level Agreement (SLA)
We strive to maintain high uptime and reliability. Our hosting services are designed to provide a 99.9% uptime guarantee. If uptime falls below this threshold, compensation may be provided in the form of service credits. However, this does not apply to scheduled maintenance or circumstances beyond our control.
6. Data Backup and Recovery
We do not provide automatic backups as part of the Basic Hosting Plan. Clients are responsible for their own backups.
If data recovery is needed, additional fees may apply for manual restoration services.
7. Security Measures
We employ security measures to protect our servers and client data, including:
Firewalls and Intrusion Detection Systems
Regular Security Audits and Updates
Auto SSL Certificates for encrypted website connections
Clients are responsible for securing their own website, including using strong passwords and keeping software up to date.
8. Resource Allocation and Limitations
- CPU, RAM, and Disk Usage Limits: While we offer unmetered bandwidth, excessive resource usage that disrupts other clients may result in account limitations or suspension.
If your website exceeds the allocated resources (10GB storage or CPU limitations), we may require an upgrade to a higher-tier plan.
9. Termination of Service & Refunds
We may terminate or suspend your hosting service if you violate our terms of service or Acceptable Use Policy. In such cases, we will provide notice and an opportunity to remedy the violation before termination.
Cancellation Policy:
- Notice Period: To cancel your subscription, you must submit a cancellation request at least 7 days before your next renewal date to prevent automatic renewal.
- Effective Date: Cancellations will take effect at the end of the current prepaid billing cycle. We do not offer prorated refunds for cancellations made mid-cycle.
- Data Responsibility: Upon cancellation, it is your responsibility to back up any necessary website files before the end of the billing cycle, as all access to your hosting account will be discontinued thereafter.
10. Domain Transfer
- Initiation: If you wish to transfer your domain to a new provider, you must open a support ticket with the subject “Domain Transfer Request – [Your Domain Name].”
- Process: Upon receiving your request, we will unlock your domain and provide you with the transfer authorization code (EPP code). You are responsible for completing the transfer with your new registrar.
- Retention: If no transfer is initiated, your domain will remain under our registrar account until its expiration date.
11. Website Migration Assistance
- Scope: Our Premium Hosting Plan includes free website migration assistance to our servers. However, assistance with migrating your website to another hosting provider is not included.
- Responsibility: Clients are responsible for coordinating migration to a new hosting provider independently or with the assistance of their new provider.
12. Acceptable Use Policy
By using our hosting services, you agree to adhere to our Acceptable Use Policy, which includes but is not limited to:
Prohibition of Illegal Activities: Including but not limited to hacking, fraud, and distribution of malware.
Compliance: With all applicable laws and regulations related to internet use and data protection.
13. Regular Updates and Maintenance
Scheduled maintenance may be required to improve service performance and security. We will notify clients in advance of any scheduled maintenance that may cause temporary service disruptions.
14. Limitation of Liability
NventSolution is not liable for any indirect, incidental, or consequential damages, including but not limited to data loss, business interruptions, or financial losses from service disruptions or errors.
15. Client Responsibilities
Clients are responsible for maintaining backups of their content, securing their account credentials, and ensuring compliance with all applicable laws.
16. Force Majeure
NventSolution is not liable for any failure to perform due to circumstances beyond our control, such as acts of God, natural disasters, cyberattacks, or other external events.
17. Governing Law and Jurisdiction
This agreement is governed by the laws of Arizona. Any disputes will be settled in the courts of Arizona.
18. Dispute Resolution
In the event of a dispute, we encourage clients to reach out to our support team for resolution. If a satisfactory resolution cannot be reached, disputes may be handled through arbitration in accordance with Arizona state law.
19. Contact Information
For any questions or concerns regarding this service agreement or your hosting plan, please contact us at [support@nventsolution.com].
Confirmation
By selecting the checkbox at checkout, you acknowledge that you have read, understood, and agree to the terms and conditions of the Basic Hosting Plan as outlined in this service agreement.
