NventSolution's
Premium
Website Maintenance Plan
Service Agreement
Premium Website Maintenance Plan
Effective Date: 11/24/2023
Last Updated: 04/12/2025
Monthly Rate: $275.00/month
(Billed on a prepaid basis through the NVS Client Portal.)
1. Services Provided
This plan is built for high-level security, performance, and SEO readiness. It does not include SEO campaign work or growth-focused marketing. It includes:
Daily Security Monitoring
Includes malware scans, firewall monitoring, uptime tracking, and alert management to ensure the site remains online and secure. Threat mitigation actions outside of monitoring are billable unless otherwise agreed.Weekly Website Backups
Secure, off-site backups performed weekly for disaster recovery. Emergency restoration is included. General content rollback requests are not covered.Weekly CMS Updates
WordPress core updates to maintain security and ensure compatibility with active plugins and themes.Weekly Plugin & Theme Patches
Ongoing updates to installed themes and plugins. Any issues caused by third-party software or deprecated tools will be evaluated and billed separately if outside the scope.Foundational SEO Setup (Enhanced with Pro Plugin)
Configuration of meta titles, descriptions, sitemap, and indexing tools using Rank Math SEO Pro. This does not include campaign-based SEO or ranking strategies.Page Speed & Performance Optimization
Bi-Weekly reviews of site speed, caching, image compression, and asset handling. While improvements are implemented regularly, NventSolution does not guarantee specific PageSpeed scores.Rank Math SEO Pro License
The client receives access to our Rank Math SEO Pro license for the duration of this agreement. License access is revoked if the agreement ends or is downgraded.Monday–Saturday Technical Support
Priority support for technical issues submitted during business hours (reviewed ahead of other plans; see Section 10 for clarification).
⚠️Note: This plan protects your website and establishes a strong technical SEO baseline. For full SEO campaign management, upgrade to a Website Management Plan.
2. Not Included in This Plan
The following services are explicitly not included and must be quoted separately or covered under an upgraded plan:
Resolving search engine issues (crawl errors, indexation problems, GSC technical flags)
Ongoing or advanced SEO work (e.g., keyword research, performance analytics, backlink outreach)
Speed optimization requests outside of normal monthly reviews
Analytics setup (Google Analytics, tracking pixels, event tagging)
Page layout changes, text or image content updates, or reformatting requests
Blog or ecommerce setup, product configuration, or post creation
Hosting/domain troubleshooting unless hosted by NventSolution
Attempting to request these services under this plan may result in a pause of work until the proper plan or scope is authorized.
3. Additional Services & Hourly Rates
Out-of-scope work is billed at the following rates:
Design & Development: $50/hour
Advanced On-Page SEO: $75/hour
Keyword Research: $50/hour
Plugin Integration or Reconfiguration: $75/hour
Major CMS Work or Migrations: $75/hour
Content Formatting or Rewrites: $50/hour
Emergency Fixes (Off-hours): $100/hour
All off-plan services are subject to availability and must be pre-approved. Emergency rates apply for work outside of normal business hours.
4. Plugin License Terms
Clients under this agreement have access to:
Rank Math SEO Pro for one website.
License access is revoked immediately upon cancellation or downgrade.
NventSolution will replace Pro plugins with free or comparable alternatives when removed.
5. Terms of Service & Authorization
Services begin once the client accepts this agreement through the NVS Client Portal.
Client authorizes NventSolution to access all necessary systems (hosting, FTP, WordPress admin) to perform work.
NventSolution must be the sole maintenance provider during the agreement term.
If another party accesses or modifies the website during this term, resulting issues will be resolved at the client’s expense (see Section 3).
6. Conflicts from Updates or Third-Party Software
NventSolution is not liable for issues caused by deprecated plugins, outdated themes, or unsupported third-party tools. We will attempt resolution within the boundaries of the current plan. If extensive rework is needed, it will be quoted at our development rate.
7. Hosting Liability Disclaimer
NventSolution is not responsible for errors, downtime, or data loss caused by third-party hosting platforms. Hosting-related support is billable unless the client is hosted with NventSolution.
8. Payments & Non-Payment
All billing and recurring invoices are processed exclusively through the NVS Client Portal. Payment is due on the date listed in your client portal dashboard.
If payment is not received within 3 days of the due date, your services will be automatically suspended. No maintenance tasks, security scans, or technical support will be performed during this time.
If payment is not received within 14 days, services will be permanently discontinued, and all associated access credentials will be revoked.
Reactivation after suspension or discontinuation will require:
Full payment of the outstanding balance
A $75 reactivation fee
Review of website condition before resuming service (billed hourly if remediation is required)
Missed payments are not excused due to email delivery failure, client travel, or account changes. It is the client’s responsibility to maintain active billing credentials in the NVS Client Portal.
9. Cancellation Terms
Cancellations must be submitted via the NVS Client Portal at least 7 days before the next billing cycle.
Timely cancellations receive a prorated refund.
Late cancellations do not receive refunds, but services remain active through the paid term.
10. Maintenance Request Handling & Response Times
Routine maintenance tasks (e.g., updates, scans, backups) are scheduled Weekly.
Client-submitted technical support requests will be acknowledged within 24 hours on business days.
Most non-urgent issues are resolved within 2–4 business days depending on queue and complexity.
Requests submitted after 4:30 PM MST may be addressed on the following business day.
Urgent requests outside standard hours may be subject to emergency billing.
- Priority Support Clarification (Premium Plan Only):
Clients on this plan receive priority placement in our support queue, meaning their tickets are reviewed and resolved ahead of non-priority plans. This does not guarantee faster-than-normal resolution times but ensures your issue receives faster attention when compared to lower-tier plans. All other standard response time policies still apply unless emergency billing is approved.
11. Legal, Arbitration & Liability
Each party is responsible for their own legal fees unless otherwise determined by arbitration.
Disputes will be settled under Arizona law via binding arbitration.
NventSolution is not liable for indirect damages, lost profits, or speculative loss.
12. Intellectual Property
Clients retain ownership of their website and any content provided by them.
NventSolution retains rights to proprietary configurations, admin tools, or internal frameworks unless specifically transferred.
13. Attribution Credit
A small credit will be included in the website footer:
“Proudly Managed by NventSolution“
Clients may request removal in writing. All requests are reviewed on a case-by-case basis.
14. Security & Data Disclaimer
We follow best practices, but are not responsible for:
Client-side vulnerabilities or insecure user behavior
Hosting-related security failures
Malware introduced via third-party tools or external logins
15. Definitions & Clarifications
Foundational SEO: Setup of technical meta and indexing tools—not campaign strategy or ranking improvement.
Maintenance: Security, updates, and uptime care—not content work, growth marketing, or lead gen.
Priority Support: Your requests go to the front of the queue, not 24/7 support.
Design Changes: Requests to modify layouts, sections, or visuals that go beyond “fixing” are billable.
- Pro Plugins: Included under license only while this plan is active.
16. Free Trial Reference (Design Clients Only)
A 14-day free trial of this Premium Maintenance Plan is included with our Basic Website Design Plan. This trial is manually activated after the final website is delivered and is designed to provide a preview of the ongoing service we offer.
The trial does not auto-renew or convert into a paid subscription.
For full details, please refer to the Free Trial Disclosure section in our Basic Website Design Plan Agreement.
📘 Additional Policies & Expectations
This agreement works in tandem with our Policies & Client Expectations page. That page outlines general behavior guidelines, trial limitations, communication boundaries, and scope reminders that apply to all clients — regardless of plan level.
By signing or activating this agreement, you confirm that you have reviewed and accepted those policies. That page may be updated occasionally to reflect changes in process, service structure, or client experience.
Confirmation
By checking the box at checkout, the Client confirms agreement with the terms outlined in this document. All billing, support, and cancellation matters must go through the NVS Client Portal.
No verbal agreement, casual discussion, or third-party suggestion shall override these terms without written confirmation from NventSolution, LLC.
